As the world’s largest manufacturer of quality kayak and stand-up paddles, Aqua-Bound remains a privately held company in Northwestern Wisconsin. This translates into countless hours spent designing, prototyping, testing, and perfecting each of our paddles. When that’s done, they go back and look at ways to build them even better. Lighter, stiffer, smarter, more durable, and more beautiful. Our customers have found Aqua-Bound paddles to be their long-term companions on adventures, both short and long.
Aqua-Bound builds strong paddles and have one of the lowest breakage rates in the industry, but we know the unthinkable can happen. When it does, Aqua-Bound will honor all reasonable requests for repair or replacement. Aqua-Bound paddles are guaranteed against manufacturing defects for two years from date of purchase.
If you have an issue with your paddle, please email us a photo and explain the issue as clearly as possible. We will quickly assess and reply with instructions for next steps. We want you to enjoy paddling as much as we do, which means getting you on the water as quickly as we can!
Shipping Information
Standard Shipping
It is our goal to provide reasonably priced, quick shipping to our customers, both domestically and abroad. We know your needs vary, so we offer a range of options from economical to expedited.
Free Shipping
Free shipping applies to orders shipped to anywhere in the contiguous Unites States and is available on most orders over $49.00. We ship via the US Postal Service or UPS, at our discretion. If you have carrier preference, please select a paid option. Due to size and weight constraints, some products are excluded from this offer. Exclusions consist of Kayaks, Stand Up Paddleboards, One piece Whitewater Paddles, Stand Up Paddles, and Board bags. Read about oversized shipments
Free International Shipping
We are pleased to offer free international shipping on many orders over $750.00 USD. Free International shipping does not apply to orders that include oversize items such as one piece paddles or inflatable kayaks. Read about international shipments
When Will I Recieve My Order?
We strive to process all orders within 24 hours. Our Shipping department operates from 10:00am to 3:30pm PST Monday through Friday. While we work to maintain inventory of all products and options listed as available, this is not always possible. If this is the case we will attempt to notify you, the customer, in a timely manner, and work to get the item, or a suitable substitute, shipped out as soon as possible.
* Estimated delivery times in business days (Monday-Friday). Express, Next day, 2nd day, and 3 day options must be received by Noon PST to achieve these timelines. Insurance not included. Priority Mail, First Class Mail, UPS 3-Day and UPS Ground do not guarantee delivery dates.
* For many major markets. Actual number of days may vary based on destination, and customs delays. Estimated delivery times in business days (Monday-Friday). Expedited and Express options must be received by Noon PST to achieve these timelines. Insurance not included.
International Duty, VAT, GST, or other taxes
You can visit www.simplyduty.com to estimate any taxes and fees associated with international orders. These costs are not processed by Olympic Outdoor Center and will be the responsibility of you, the customer, upon receiving the order.
Size Restrictions
Carriers impose varying size restrictions on international shipments and as such not all shipment methods will be available for all products. These restrictions include, but are not limited to, One-Piece Kayak and SUP Paddles which can not be shipped internationally via the United States Postal Service. You may select to ship the items via UPS or choose to custom order a break-down configuration. Kayak paddles can be ordered in 2 or 4 piece configurations, SUP paddles can be ordered in a 3 piece travel configuration.
Over-Sized Items
One Piece Paddles
Due to the oversize nature of one piece whitewater and SUP paddles, and recent changes in the shipping industry, standard shipping on these items starts at $14.95. One-Piece Kayak and SUP Paddles cannot be shipped internationally via the United States Postal Service. You may select to ship the items via UPS or choose to custom order a break-down configuration. Kayak paddles can be ordered in either 2 or 4 piece configurations, while SUP paddles can be ordered in a 3 piece travel configuration.
Overweight Items
The cost of standard shipping on heavier items shipped within the continental U.S. will range in price from $14.95 - $24.95 depending on the size and weight. To find out the exact cost of shipping, simply add the item to your cart and enter the required shipping info.
Kayaks and SUP's
Kayaks and Stand Up Paddleboards are only available for in-store pickup or local delivery within the Puget Sound area of Western Washington. Delivery is free within Kitsap County for boat and board purchases over $1000.00 and starts at $50.00 otherwise. The same topography which makes the Puget Sound area such a wonderful place to paddle, also makes it difficult for us to make deliveries. We all love riding the ferries, but they sure can get expensive!
We do not have the ability to ship Kayaks or SUP's outside of Western Washington at this time.
Other Charges
Address Corrections
We know things can change so address corrections do happen. If the correction is due to our error or if the package has not shipped from our facility there is no charge, so notify us as soon as possible. Once the package has shipped there is a service fee up to $15.00 to change the delivery address that is charged to us by the carrier. We may not be able to change the address once the package is in transit and it may have to be returned to us for reshipment. If that's the case then you will be liable for any additional shipping costs.
Returns
We understand that it can be difficult to get that perfect piece of gear the first time around. That is why here at Olympic Outdoor Center if you are not completely satisfied with your purchase we will grant a full refund or exchange the product for your preferred size or color. Customers are responsible for the shipping costs for returns and/or exchanges. OOC will pay the shipping costs, including shipping refunds, if the return is a result of our error or a manufacturing defect (return tracking number required). Learn More
