Gearlab

Gearlab Outdoors is a startup team of less than 20 passionate outdoor enthusiasts and craftspeople who are also world class industrial designers, engineers, and artists. The founders wanted to provide high-quality paddles and accessories to satisfy their needs. In addition, Gearlab Outdoors offers a high-value experience with customer satisfaction as its priority.

Global Product Warranty
All Gearlab Outdoors paddles (“paddles”) purchased directly from Gearlab Outdoors (“Gearlab”) or from one of our authorized retailers are warranted to be free from manufacturing, material or workmanship defects for one year from the date of purchase. Within the warranty period, Gearlab will either repair, replace, or refund any products deemed to be defective at Gearlab’s discretion.

Warranty Process
Please contact Gearlab Outdoors at sales@gearlaboutdoors.com with description of the issue, photograph(s), serial number of the paddle, and proof of purchase to initiate the warranty process. If Gearlab deems the product to be defective, Gearlab will issue a Return Authorization Number to the customer with instructions of how to proceed. If the product is no longer available or unrepairable, Gearlab will provide a reasonable refund or similar replacement.

After Repair & Replace
Gearlab Outdoors guarantee our repair and replacement for 90 days or the remaining term of your warranty, whichever is longer.