Retail Service Specialist

Port Gamble, Washington

Longtime kayak and mountain bike shop in beautiful and historic Port Gamble, Washington is seeking a retail service specialist to join the team. Role is part-time to start with the potential for full-time for the right candidate. You will be responsible for performing services such as kayak repairs and car and truck roof rack installations in addition to selling products, merchandise, and services at our retail storefront, as well as online and over the phone. The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

Department: retail / operations
Employment Type: part time / full time
Pay Range: 173,00 kr - 227,00 kr per hour DOE
Closing Date: Open until filled

Job Description

We are seeking a Retail Service Specialist to become an integral part of our team! You will be responsible for performing services such as kayak repairs and car and truck roof rack installations in addition to selling products, merchandise, and services at our retail storefront, as well as online and over the phone.

The successful candidate will need to be capable of providing exceptional customer service, generating sales, and helping customers find the right outdoor gear and apparel for their needs. The ideal candidate should have a passion for outdoor activities and possess excellent communication and interpersonal skills.

Role is part-time to start with the potential for full-time for the right candidate.

Responsibilities:

Greeting customers and identifying customer needs
Provide product information, advice, guidance, and recommendations to customers
Understand and explain products and services
Perform car and truck roof rack installations
Conduct kayak repairs, maintenance an modifications
Make deliveries using company vehicles
Enter and process customer orders and sales transactions accurately and efficiently
Assist customers with loading purchases
Investigate and resolve customer complaints
Facilitate kayak, bike, and outdoor gear rentals
Monitor inventory levels and restock merchandise as needed
Ability to move and transfer kayaks and gear, weighing up to 50 pounds
Maintain a clean and orderly store including janitorial duties
Perform other duties as assigned by the Store Manager and other management as needed

Disclaimer

This job description reflects the general scope and level of responsibility for this position. It is not intended to be an exhaustive list of all duties. Employees may be assigned additional job-related responsibilities as needed.

About Olympic Outdoor Center

Our employees have been paddling on the rivers, in the surf and touring all over the world since 1986. It is our goal to provide a fun, safe environment and community for all; in order to nurture and inspire exploration in the outdoors.

Olympic Outdoor Center has employed more than 400 people in its 40 years of business. You could be one of them too. Become a part of our diverse team of instructors, tour guides, shop associates, rental staff and managers! Embrace the outdoors and inspire others with your love for teaching. Connect with us to learn about the exciting openings available.