Return Policy

RETURN POLICY

We understand that it can be difficult to get that perfect piece of gear the first time around. That is why here at KPS if you are not completely satisfied with your purchase we will grant a full refund or exchange the product for your preferred size or color. Customers are responsible for the shipping costs for returns and/or exchanges. KPS will pay the shipping costs, including shipping refunds, if the return is a result of our error or a manufacturing defect (return tracking number required).

Returned item(s) must be in new condition, not missing parts, tags, instructions and in resalable condition.
Items eligible to be returned must be post marked within thirty (30) days of their receipt by buyer, or post marked no later than forty-five (45) days after their initial shipment.
Clearance or Closeout items may only be returned due to our error or an undisclosed defect.
We do not grant refunds or exchanges for custom product
Do not write return numbers, addresses or any other marks directly on manufacturer’s original packaging. These packages need to be kept in new and resalable condition.

If you prefer a refund

You can expect your refund in the same form of payment originally used, usually within seven (7) to fourteen (14) business days after we have received and processed your returned product(s). Please note that we refund shipping costs only if the return is a result of our error or a manufacturer defect.

Customers are responsible for the shipping costs for returns and/or exchanges.

If you have any questions, please contact our Returns Department by calling: (800) 592-5983 or by emailing us at returns@kayakproshop.com

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